General Terms and Conditions of Business

Scope & Provider

These terms and conditions apply to all orders placed via the Modavia online shop.

Modavia is operated by Shopbiohandel, with its registered address at Im Langen Acker 3, 37619 Bodenwerder, Germany.

These terms and conditions apply to all customers who place orders through our online shop. Our offers are aimed at both consumers and businesses/commercial customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

An entrepreneur is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

Orders can be placed by both private and business customers. All customers can purchase products from the same online catalog and pay the prices displayed in our shop.

Conclusion of Contract

The presentation of products in our online shop does not constitute a legally binding offer. It serves as an invitation to customers to submit an offer.

By completing the order process and clicking the button to place an order with payment obligation, the customer submits a binding offer to purchase the selected goods.

After receiving an order, we will send an automated email confirming receipt of the order. This confirmation does not yet constitute acceptance of the contract.

The purchase agreement is concluded as soon as we accept the order by email or ship the goods.

We reserve the right to refuse orders in individual cases, for example if there are incorrect product details, availability problems, or other circumstances that prevent the processing of the order.

Prices & Shipping Costs

All prices quoted in our online shop are in euros (€) and include statutory VAT.

Shipping costs are calculated separately and clearly displayed during the ordering process before the order is completed.

Shipping within Germany is charged at a flat rate:

€5.00 (flat rate including VAT)

There are no additional hidden shipping costs.

Payment Terms

Payment is made via the payment method available during the ordering process.

The currently accepted payment methods are:

PayPal

Payment must be completed via PayPal during the ordering process before we can process the order.

Invoices are issued to business customers, showing VAT separately where applicable. Business customers can use these invoices for their accounting and tax purposes.

Advance Payment via Bank Transfer

Customers can also pay for their order in advance via bank transfer. After completing the order, we will provide you with the necessary payment information by email.

Your order will only be processed once we have received and confirmed your payment. Please note that bank processing times may vary. Any bank transfer fees are the responsibility of the customer.

Delivery & Delivery Times

We deliver orders within Germany.

Shipping is exclusively via DHL.

The total delivery time from order placement to delivery is:

1–3 working days

Working days are Monday to Friday, excluding public holidays in Germany.

Orders received Monday to Friday before 2:00 PM (Berlin time) will be processed on the same working day.

Orders received after the order deadline, on weekends, or on public holidays will be processed on the next working day.

The processing time is:

0–1 working days (Monday–Friday)

The transport time is:

1–2 working days (Monday–Friday)

Once your order has been shipped, you will receive an email with your DHL tracking number.

Should an item be temporarily unavailable or delivery not be possible within the specified timeframe, we will inform the customer as soon as possible.

Retention of Title

The goods remain our property until full payment is received.

For business customers, the goods remain our property, to the extent permitted by law, until all outstanding claims arising from the ongoing business relationship have been settled in full.

Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days.

Details of this right, including the withdrawal period, consequences of withdrawal, and a sample withdrawal form, can be found in our separate Withdrawal Policy.

Business customers are not entitled to a statutory right of withdrawal.

Voluntary 30-Day Return and Exchange Policy

In addition to the statutory right of withdrawal, Modavia offers consumers a voluntary return and exchange option within 30 days of receiving the goods.

The first 14 days of this period are covered by the statutory right of withdrawal. After this period, our voluntary return and exchange option applies for a further 16 days.

The voluntary 30-day return and exchange option applies according to the conditions described on our Returns & Refunds page.

If a return or exchange request is approved, we will send you a return label via email. The label must be printed, securely attached to the package, and returned to us via DHL according to the provided instructions.

For returns, a return shipping fee of €3.90 will be deducted from the final refund amount, if applicable. Exchange requests are subject to a flat return shipping fee of €3.90 for return shipping costs.

No fees will be charged if the return or exchange is due to a defective, incorrect, or damaged item.

This voluntary return and exchange option does not affect your statutory consumer rights.

Warranty

Consumers are entitled to statutory warranty rights in the case of defective goods. The statutory warranty period for consumers is two years from the date of delivery of the goods.

Should goods be defective or not correspond to the order, we ask customers to contact us with a description of the problem so that we can investigate the matter and offer a suitable solution.

For business customers, the statutory warranty obligations apply.

Liability

We are fully liable for damages caused intentionally or through gross negligence, as well as for damages resulting from injury to life, body, or health.

In cases of slight negligence, we are only liable for breaches of essential contractual obligations. In these cases, liability is limited to foreseeable damages typical for this type of contract.

Liability under mandatory provisions of the Product Liability Act remains unaffected.

Consumer Dispute Resolution

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Final Provisions

We reserve the right to update or change these Terms and Conditions at any time. Changes will take effect from the date of their publication on our website.

The law of the Federal Republic of Germany applies.

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

For business customers, the place of jurisdiction is determined by the applicable legal regulations.

Company Information

Shop Name
Modavia

Legal Company Name
Shopbiohandel

Registered Address
Im Langen Acker 3
37619 Bodenwerder
Germany

Commercial Register
Hildesheim District Court, 31101

VAT Identification Number (VAT ID)
DE410526169