Payment Policy

At Modavia, we offer a simple and secure payment process for all orders in our online shop.

Customers can pay for their purchases using PayPal or in advance via bank transfer. Payment processing is secure according to the selected payment method.

Accepted Payment Methods

PayPal

Modavia accepts PayPal as one of the available payment methods.

During the checkout process, select PayPal as your preferred payment option. You will then be redirected to the PayPal platform to securely complete your payment.

After successful payment confirmation, you will be redirected to our online shop and your order will be processed further.

Prepayment / Bank Transfer

Customers can also pay for their order in advance via bank transfer.

During the ordering process, select “Prepayment / Bank Transfer” as your payment method. After completing your order, we will send you the necessary payment information and bank details by email.

Please include your order number as the payment reference when making your transfer. This will allow us to correctly allocate your payment and process your order without unnecessary delays.

Your order will only be processed once the full payment amount has been received and confirmed in our bank account. Please note that bank processing times may vary. Any bank transfer fees are the responsibility of the customer.

Payment Processing

When ordering via PayPal, payment is collected during the ordering process.

For advance payment / bank transfer, the order will only be processed after the full payment amount has been received and confirmed in our bank account.

After successful payment confirmation, we will begin processing your order in accordance with our ordering and delivery terms and conditions.

Orders can only be processed once payment has been fully completed.

Currency & VAT

All prices on the Modavia website are listed in the following currency:

Euro (€)

All prices include the legally required German value added tax.

Shipping costs are calculated separately and added during the ordering process.

For deliveries within Germany, the shipping costs are:

€5.00 (flat rate including VAT)

Before completing your purchase, you will see the full order amount, including the product price and any applicable shipping costs.

Secure Payment Processing

The security of your payment is important to us.

Payments via PayPal are processed directly through the PayPal payment platform. Your payment data is processed by PayPal in accordance with applicable security standards and privacy policies.

For payments via bank transfer, the payment information is securely provided via the payment instructions sent by email.

Modavia does not store complete payment data. Payment information is processed securely via the selected payment method during the ordering process.

Business Customers

Modavia is aimed at both private and business customers.

Business customers pay the same prices as all other customers. After completing a purchase, business customers receive an invoice with VAT shown separately, so that eligible companies can process the VAT in accordance with applicable tax regulations.

Our offer is aimed at both consumers and businesses/commercial customers.

Refunds

If a refund is approved, it will be issued via the original payment method used for the order.

Refunds will be processed within 10 days.

If a return is approved, customers will receive a return label via email. The label must be printed, securely attached to the return package, and returned via DHL according to the provided return instructions.

A return shipping fee of €3.90 will be deducted from the final refund amount, unless the return is due to a defective, incorrect, or damaged item. In such cases, the return is free of charge.

Further information on returns, cancellation rights, and the refund process can be found on our Returns & Refunds page.

Questions About Payment

If you have any questions about your payment, your order, or the ordering process, our customer service team will be happy to assist you.

Company Information

Shop Name
Modavia

Legal Company Name
Shopbiohandel

Registered Address
Im Langen Acker 3
37619 Bodenwerder
Germany

Commercial Register
Hildesheim District Court, 31101

VAT Identification Number (VAT ID)
DE410526169