The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

Modavia
Shopbiohandel
Im Langen Acker 3
37619 Bodenwerder
Germany

by providing a clear statement of your decision to withdraw from this contract. This can be done, for example, by email or post.

You can use the sample cancellation form below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Cancellation Period

The cancellation period begins on the day you receive the goods.

If you have ordered several goods that will be delivered separately, the cancellation period begins on the day you receive the last item.

Consequences of the Revocation

If you cancel this contract, we will refund all payments received from you, including delivery costs, except for additional costs incurred because you chose a delivery method other than the standard delivery offered by us.

The refund will be issued immediately and at the latest within 10 days from the day on which we receive your cancellation notice.

We will use the same payment method you used for the original transaction for the refund, unless otherwise agreed. You will not be charged any fees for the refund.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

Return of Goods

You must return the goods without undue delay and at the latest within 14 days from the day on which you informed us of your cancellation.

The deadline is met if you send the goods before the 14-day period expires.

After receiving your cancellation notice, we will send you the relevant return instructions by email. If applicable, we will also provide you with a DHL return label. Please print the label, attach it securely to the return package, and send the package back according to the provided instructions.

Please send the return to:

Modavia
Shopbiohandel
Im Langen Acker 3
37619 Bodenwerder
Germany

You will bear the direct costs of returning the product unless the return is necessary because the product was defective, damaged, or incorrectly delivered.

If you use the DHL return label provided by Modavia for a return that is not due to a defective, damaged, or incorrectly delivered product, a fee of €3.90 will be deducted from the refund amount.

If a return is necessary because the product is defective, damaged, or was delivered incorrectly, Modavia will cover the return shipping costs. In this case, no costs will be deducted for the return label.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

  • Goods that have been specially printed, personalized, or customized for the customer.
  • Sealed hygiene products that are not suitable for return for reasons of health protection or hygiene once their seal has been removed.

Your legal rights remain unaffected.

Note for Business Customers

The statutory right of withdrawal applies exclusively to consumers.

Business customers and commercial customers have no statutory right of withdrawal.

Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.

To:

Modavia
Shopbiohandel
Im Langen Acker 3
37619 Bodenwerder
Germany

I/We () hereby revoke the contract concluded by me/us () for the purchase of the following goods:

Ordered on () / received on ():

Consumer name(s):

Address of the consumer(s):

Signature of the consumer(s)
(only for notifications on paper):

Date:

(*) Delete as appropriate.

Company Information

Shop Name
Modavia

Legal Company Name
Shopbiohandel

Registered Address
Im Langen Acker 3
37619 Bodenwerder
Germany

Commercial Register
Hildesheim District Court, 31101

VAT Identification Number (VAT ID)
DE410526169