Returns & Refunds

At Modavia, we provide clear information about returns, refunds, and your customer rights.

Your statutory right of withdrawal (14 days)

As a consumer, you have a statutory right of withdrawal of 14 days.

The cancellation period begins on the day you receive the goods. Within this period, you can withdraw from your purchase in accordance with the legal provisions.

Further information about your statutory right of withdrawal and the sample withdrawal form can be found in our Cancellation Policy.

Your legal rights remain unaffected.

Our voluntary 30-day return policy

In addition to your statutory right of withdrawal, we grant you a voluntary right of return of 30 days from receipt of the goods.

The first 14 days of this period are covered by your statutory right of withdrawal. After that, our voluntary return policy applies for a further 16 days.

Your legal rights remain unaffected.

This voluntary return policy allows eligible customers to return products within the specified period in accordance with the return conditions described on this page.

How to send a return

To request a return, please follow these steps:

1

Please contact us by email and provide your order number and the reason for the return.

2

If your return is approved, we will send a return label to your email address.

3

Print the label, attach it securely to the return package and return the package via DHL according to the provided return instructions.

Return address:

Modavia
Shopbiohandel
Im Langen Acker 3
37619 Bodenwerder
Germany

4

Once we have received and inspected the returned goods, we will process your refund in accordance with the applicable refund policy.

Please include your order details with your return so that we can process your request quickly and efficiently.

Return shipping costs

For returns due to reasons other than a faulty, incorrect, or damaged item, a return shipping fee of €3.90 will be deducted from the final refund amount.

If the return is necessary due to a faulty, incorrect, or damaged item, the return will be completely free of charge.

If you have received a faulty or incorrect product, please contact us before returning it so that we can assist you with the next steps.

Condition of goods

Items returned under our voluntary return policy or for exchange must be in a new, unused, and resalable condition.

Clothing items must not have been worn, washed, or altered. They must be clean, complete, and free of stains, odors, damage, or other signs of wear. All original tags must still be attached. Where applicable, the item should also be returned in its original packaging.

Items that are worn, washed, altered, damaged, soiled, perfumed, or returned without their original tags cannot be accepted under our voluntary return or exchange policy.

These terms and conditions apply exclusively to our voluntary return and exchange policy. Consumers’ statutory rights of withdrawal and warranty remain unaffected.

What cannot be returned?

The following items cannot be returned:

  • Products that have been specially printed, personalized, or customized for the customer.
  • Sealed hygiene products, if the seal has been removed or opened.

These exclusions do not affect your statutory rights, to the extent that they are applicable.

Refund

If your return is approved, the refund will be processed as follows:

  • Within 10 days
  • Via the payment method originally used for the order

The refund will be initiated after the return policy has been reviewed and the relevant requirements have been met.

A return shipping fee of €3.90 will be deducted from the refund amount, if applicable. No return shipping fee will be charged for returns due to faulty, incorrect, or damaged items.

Exchange policy

Modavia offers eligible customers the option to voluntarily exchange items within 30 days of receiving their order. This voluntary exchange right exists in addition to the statutory 14-day right of withdrawal and does not affect it in any way.

Items to be exchanged must be returned unused, unwashed, unaltered, complete, and with all original tags attached. Exchanges are subject to product availability. Personalized or custom-made items are non-returnable unless they are defective, damaged, or were delivered incorrectly.

If the exchange is due to a change of size, color, or other personal reasons, a flat return shipping fee of €3.90 will be charged when using the DHL return label provided by Modavia. No additional processing, service, or exchange fees will be charged.

If you have received a defective, damaged, or incorrectly delivered item, the exchange, including return shipping, is free of charge. Your statutory warranty rights for defective products remain unaffected.

How to request an exchange

To request an exchange, please proceed as follows:

1

Please contact us by email and provide us with your order number and details of the product you wish to exchange.

2

If your exchange request has been approved, we will send you a return shipping label via email.

3

Print the label, attach it securely to your package and return the item to us via DHL according to the provided return instructions.

4

Once we have received and inspected the return, we will process your exchange and arrange for the replacement product to be shipped.

Complaints regarding defects

If you have received a faulty, damaged, or incorrect item, please contact us as soon as possible.

In order for us to review the process, please provide us with the following information:

  • Your order number
  • A description of the problem
  • Photos showing the defect or the incorrect item

We will review your request and help you solve the problem.

If the return is approved due to a faulty, damaged, or incorrect item, the return is free of charge and no return shipping fee will be deducted from your refund.

Consumers have a statutory warranty period of two years for defective goods in accordance with the applicable German consumer protection regulations.

Business customers

Business customers have no statutory right of withdrawal.

The statutory right of withdrawal applies exclusively to consumers. Business customers can contact us directly if they have questions about returns, defective goods, or order-related matters.

Changes to this Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy from time to time to reflect adjustments to our services, legal requirements, or our business practices. Updated versions will be published on this page.

Company Information

Shop Name
Modavia

Legal Company Name
Shopbiohandel

Registered Address
Im Langen Acker 3
37619 Bodenwerder
Germany

Commercial Register
Hildesheim District Court, 31101

VAT Identification Number (VAT ID)
DE410526169