Shipping & Delivery Terms

These shipping and delivery terms explain how Modavia processes and ships orders within Germany. They contain information about our delivery areas, processing times, shipping costs, shipment tracking, and the procedure for delayed, missing, or damaged deliveries.

Delivery areas

Modavia currently ships orders exclusively within Germany.

Our online shop is available to both private and business customers. Regardless of whether you order a single item or a larger order, all customers benefit from the same transparent shipping conditions.

We currently only deliver within Germany. Available shipping information will be displayed during the ordering process before you complete your order.

Order deadline

For orders with immediately confirmed payment, the order deadline is 2:00 PM (Berlin time), Monday to Friday.

Orders for which payment is confirmed before 2:00 PM on a working day are usually processed on the same working day.

Orders or payment confirmations received after 2:00 PM, on weekends or public holidays in Germany will be processed on the next working day.

For payments made in advance, processing and delivery only begin after confirmed receipt of payment.

The order deadline determines on which working day an order will be processed. The transport time begins as soon as the shipment has been handed over to the shipping service provider.

Processing time

Our processing time is 0–1 working days (Monday to Friday).

Once an order has been successfully placed and payment has been confirmed, we will prepare the items for shipment within this timeframe.

The processing time includes the time required to process the order and prepare it for shipment. Weekends and public holidays in Germany are not considered working days.

Delivery time

The estimated delivery time after dispatch is 1–2 working days (Monday to Friday).

The delivery time refers to the period between the handover of the order to the shipping service provider and the delivery to the customer.

The actual delivery time may vary due to circumstances beyond our control, such as delays with the shipping provider, weather conditions, or other transport-related events.

Total delivery time

The total delivery time from the time of order until delivery is:

1–3 working days

This period includes both processing time and transport time.

Working days are Monday to Friday, excluding public holidays in Germany.

For example:

• Orders received before 2:00 PM (Berlin time) on a working day will be processed on the same day.
• Orders received after the order deadline, on weekends, or on public holidays will be processed on the next working day.

Shipping methods & shipping providers

Modavia ships all orders within Germany exclusively with DHL.

All orders are shipped via DHL.

Once your order has been processed and shipped, you will receive a shipping confirmation via email with your DHL tracking number.

Shipping costs

For shipping within Germany, we charge a flat shipping fee of:

€5.00 (flat rate including VAT)

Shipping costs are calculated separately during the ordering process.

All product prices displayed on our website include VAT. Shipping costs are shown separately before order completion, so customers can clearly see the total amount.

There are no hidden shipping costs.

Weekends & Public Holidays

Orders are processed exclusively on weekdays.

Working days are defined as:

• Monday to Friday

Public holidays in Germany are not considered working days.

Orders received on weekends or public holidays will be processed on the next working day.

The delivery time begins as soon as the order has been processed and prepared for shipment.

Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation via email with your DHL tracking number.

You can track your shipment using your DHL tracking number through the DHL shipment tracking service.

Shipment tracking allows you to follow the progress of your delivery and view the current status of your shipment.

If you have any questions about the status of your order or need assistance with delivery, you can contact our customer service.

Damaged or missing shipments

Please inspect your delivery immediately upon receipt. If your package or its contents are damaged, please contact us as soon as possible.

In order for us to review the process, please send us the following information:

• Your order number
• A description of the problem
• Photos of visible damage to the package or products

If a shipment is considered missing or has not arrived within the stated delivery time, please contact our customer service. We will check the shipping status and assist you with the next steps.

Company Information

Shop Name
Modavia

Legal Company Name
Shopbiohandel

Registered Address
Im Langen Acker 3
37619 Bodenwerder
Germany

Commercial Register
Hildesheim District Court, 31101

VAT Identification Number (VAT ID)
DE410526169